1. General bases
The present terms provide the bases for selling and checking tickets, organisation of servicing passengers and loading the ferries on Rohuküla - Sviby line.
2. Definitions in the present terms
Carrier– AS Kihnu Veeteed
Contracting Entity– Lääne County Government
Passenger– pursuant to the Contract of Carriage, a person travelling on the ferry
Contract of Carriage– a contract between the Passenger and the Carrier that enters into force upon the purchase of a ticket by the Passenger and on the basis of which the Carrier shall carry the Passenger and/or a vehicle to the port of destination and the Passenger shall pay the prescribed fee.
Vehicle– any car, bus, tractor, motorcycle or bicycle that is carried pursuant to the Contract of Carriage.
Hand baggage– baggage that the Passenger carries with them and that is under the Passenger’s supervision throughout the crossing, including the items located on and inside of the Passenger’s vehicle.
Crossing– with regard to the Passenger and their vehicle/goods, crossing includes the time the Passenger and/or their vehicle/goods are on board the ferry.
Scheduled voyage– one-way travel of a ferry between Sviby and Rohuküla ports corresponding to the schedule approved by the Contracting Entity.
Additional voyage– additional one-time voyage of a ferry between Sviby and Rohuküla ports outside of the schedule without a respective application from the Contracting Entity.
Occasional carriage– a voyage made under an order of a third party outside of the schedule agreed upon in the Contract, for which the Contracting Entity does not pay subsidy and upon making of which the Carrier shall pay rental fee to the Contracting Entity.
Ticket– a ticket purchasable from the port’s ticket office, which does not have a specific time of departure and ferry line and which is paid for in cash, to a combined account of a client or by a card payment.A ticket is a document verifying concluding a Contract of Carriage and payment for it that gives a Passenger and a vehicle the right for crossing. Only two-way tickets can be bought from the ticket office of Rohuküla port or the ferry. The ticket must be retained until the end of the crossing.
E-ticketis a ticket purchasable online with a specific time of departure and a ferry line, which is paid for upon ordering via Internet banking. E-ticket is also a document verifying concluding a Contract of Carriage and payment for it that gives a Passenger and a vehicle the right for crossing. E-ticket shall grant a priority right to embark the ferry on the time of departure marked on the e-ticket. E-ticket shall grant a pass to embark the ferry from the general waiting line within 24 hours before and after the time of departure marked on the ticket. The ticket must be retained until the end of the crossing.
3. Schedule of the ferries
3.1 The Schedule shall be approved by the Contracting Entity, by taking into account the suggestions of the Carrier if possible and it shall be co-ordinated with Vormsi Rural Municipality.
3.2 Voyages carrying hazardous loads shall be performed pursuant to the rules provided for in the IMDG Code.
3.3 The Carrier shall make additional voyages on Sviby-Rohuküla-Sviby ferry line while keeping in mind that this should not bring along the need to hire additional crew:
3.3.1 if there are more than 30 line metres of vehicles in the waiting line in Sviby and Rohuküla port after the last scheduled voyage has departed, without taking into account the vehicles that were added to the waiting line after the time of departure of the last scheduled voyage;
3.3.2 for safely carrying off the island a person in need or carrying an ambulance crew to the island when the alarm centre has made a specific order under an emergency call made from Vormsi island.
3.4 The ferries may cancel voyages by informing the Passengers and the Contracting Entity, in case of wind exceeding 15 m/s, in case other restrictions occur that are provided for in the certificates issued for the ferry or if other circumstances occur that are not dependent on the Carrier.
3.5 In case of circumstances that do not depend on the Carrier, the Carrier shall have the right to delay the departure of a ferry, change the location and time for embarking and/or disembarking, if such circumstances do or may endanger the persons, vehicles on the ferry or the ferry itself, by informing the Passengers thereof.
3.6 The Carrier shall have the right to make crossing with another ferry than the one given in the schedule without informing the Passengers thereof, or change the route of the ferries in case circumstances occur that do not depend on the Carrier by informing the Contracting Entity.
3.7 The crew shall inform the port, Passengers on the ferry and other interested parties of any disturbances in the schedule of a ferry at the first possible moment.
3.8 The client service of the company shall make the information regarding disturbances in ferry traffic available to contracting parties and the public not later than 90 minutes before the ferry departs.
4. Sale and checking of tickets
4.1 Tickets are sold to all scheduled voyages and additional voyages according to the price list and procedure laid down by the County Governor.
4.2 The maximum number of Passengers and vehicles and the tonnage of the ferry are prescribed in the documents and loading instructions of the ferry and tickets shall be sold in the corresponding scope.
4.3 The ticket offices in ports and on the ferry sell tickets only to the next departing ferry.
4.4 In the ticket offices located in ports the sale of tickets shall begin no later than 30 minutes before the ferry departs or at the first possible moment the ferry arrives to port.
4.5 E-tickets (advance sale) shall be sold via the online environment of the company www.veeteed.com.
4.6 It shall be possible to purchase e-tickets within the valid schedule, but not earlier than 90 days before the planned voyage. The Carrier shall have the right to decrease the time for purchasing e-tickets in advance under an approval of the Contracting Entity.
4.7 The maximum volume of e-tickets on regular voyages shall be:
110 line metres of vehicles or goods (max weight of 70 t)
The Carrier shall have the right to make exceptions in the scope of advance sale under an approval of the Contracting Entity.
4.8 E-ticket may be changed or cancelled by accessing the ticket via a link in the confirmation note sent to e-mail. E-tickets can be changed and cancelled up to two hours before the departure of the ferry.
4.9 In order to receive refund for cancelled e-tickets (extra-paid tickets) a form “Application for refund for cancelled e-tickets" shall be filled out on the website within seven days after cancellation. Refund shall be paid as follows:
1) 90% of the tickets’ cost if the tickets were cancelled at least 30 days before the voyage took place;
2) 75% of the tickets’ cost if the tickets were cancelled at least 14 days before the voyage took place;
3) 50% of the tickets’ cost if the tickets were cancelled at least 7 days before the voyage took place;
4) 25% of the tickets’ cost if the tickets were cancelled at least one day (24 hours) before the voyage took place.
4.10 In case of disturbances caused by weather the e-ticket shall be valid when the traffic is restored until the crossing is made, but not for longer than 24 hours after the traffic is restored (from the departure of the ferry).
4.11 E-tickets and tickets are checked at embarking. Passengers shall submit documents permitting discount.
5. The principles of applying holding capacity of a ferry
5.1 Implementing the principle of applying holding capacity of a ferry on scheduled voyages in a regular situation:
1. Vehicles and Passengers holding advance sale tickets
2. Vehicles and Passengers holding valid preferential rights.
Rescue service and police vehicles with personnel on fulfilling functions;
A vehicle transporting a person with profound disability or a disabled child together with the disabled person and an attendant;
A vehicle with the driver transporting a deceased;
3. Vehicles with drivers in general waiting line;
4. Passengers in the general waiting line.
5.2 Implementing the principle of applying holding capacity of a ferry in emergency situations:
1. On a scheduled voyage:
1.1. Vehicles and Passengers holding advance sale tickets to this voyage;
1.2. Vehicles with Passengers holding preferential rights valid for the line (p 5.1.2);
1.3. Vehicles and Passengers holding advance sale tickets to previous cancelled voyages;
1.4. Vehicles and Passengers holding advance sale tickets to later cancelled voyages;
1.5. Vehicles with drivers in general waiting line;
1.6. Passengers in the general waiting line.
2. In case of an additional unscheduled replacing voyage:
2.1. Vehicles with Passengers holding valid preferential rights;
2.2. Vehicles and Passengers holding advance sale tickets to previous cancelled voyages;
2.3. Vehicles and Passengers holding advance sale tickets to later cancelled voyages;
2.4. Vehicles with drivers in general waiting line;
2.5. Passengers in the general waiting line.
5.3. The right to use all preferential rights is valid up to 15 minutes before a ferry departs. The preferential right shall not apply upon arriving or purchasing tickets later.
5.4. Sale of tickets and loading of the ferry shall end five minutes before the ferry departs.
6. Carriage of Passengers
6.1 Embarking and disembarking the ferry shall be indicated to the Passengers by persons appointed by the Carrier. In general, pedestrians embark the ferry before the vehicles are loaded and disembark after the vehicles are unloaded or alternately.
6.2 Upon embarking, Passengers are guided to the rooms or deck intended for Passengers.
6.3 Upon a wish of the Passenger, a Passenger with special needs shall be placed in the Passengers’ salon or a safe part of the deck. The Passenger with special need shall have free entry into and exit from a vehicle by taking into account technical aids. In case of a lift, vehicles transporting persons with reduced mobility shall be located as near to the lift as possible.
6.4 Passenger with pets shall additionally adhere to the rules prescribed for carriage of pets in order to secure the safety of other Passengers, the crew and the ferry. People with pets may be located only in areas of the ferry specifically marked for that purpose – pets are not allowed in the Passengers’ salon (except in a carrier cage or a carrier bag).
6.5 In order to secure safety on board the ferry, the Carrier shall have the right to demand a Passenger to show the content of their vehicle and hand baggage. A Passenger shall not bring items or substances on board the ferry that may endanger the ferry, persons or vehicles on the ferry. Prohibited articles include, among other things, charged, also unpackaged and unlicensed weapons; malodorous, flammable, inflammable, explosive, poisonous and other dangerous substances. If an article or a substance has been brought on the ferry without informing the Carrier of its harmfulness, the Carrier shall have the right to have the article or substance disembarked, destroyed or neutralised, depending on the situation, without any obligation to pay compensation.
6.6 During crossing Passengers shall follow the orders, hand signals given by the persons in the service of the Carrier and the rules and traffic signs valid on the ferry in order to ensure order and safety and they shall adhere to these. In case of not adhering to the orders or rules the Carrier shall have the right to prohibit a Passenger embarking the ferry or request the Passenger to disembark the ferry. The Carrier shall have the right to refuse to carry a Passenger who is intoxicated or acts violently.
6.7 During children’s’ (students’) tours the organiser of the tour shall include sufficient number of attendants on the crossing who shall ensure behaviour that corresponds to the safety rules (not running and climbing on rails of the ferry, not damaging the fittings of the ferry).
6.8 In case of solving problems related to the carriage of Passengers the captain of the ferry shall be the representative of the company.
7. Carriage of vehicles
7.1 The captain of the ferry shall determine the number of vehicles, order and placement of loading for the purpose of correct stability of the ferry and more efficient use of the deck, while taking into account the needs of persons with special needs, if possible.
7.2 Oversized heavy goods vehicles with axle load over 10 t and gross weight over 40 t shall inform of their wish for a crossing no later than during the previous working day.
7.3 Upon loading the vehicles on the ferry, the driver of the vehicle shall adhere to the instructions of crew members. If necessary the planned movement shall be explained to the driver prior to moving.
7.4 Passengers shall be allowed to stay in the vehicle during crossing only if they have free exit. If necessary and crew members instruct, the Passengers in the vehicle shall exit the vehicle before the vehicle is placed on the ferry.
7.5 After the vehicle is placed on the ferry, the driver shall implement means to avoid any movement of the vehicle (parking brake).
7.6 If necessary, the crew shall install wheel chocks or use other fixtures pursuant to fixing instruction in order to avoid any movement of the vehicles.
7.7 The vehicles shall be located on the ferry in a manner that does not restrict Passengers from moving to gathering spots and it is possible, if necessary, to fasten additional fixtures and operate in case of fire.
7.8 The Carrier shall not be obligated to carry a vehicle that is not in a good technical condition or is environmentally hazardous (incl. leaking, has no breaks, exceed permitted loading capacity).
7.9 In order to avoid contamination and unpleasant odour from reaching the deck, any respective loads (live animals, fish, garbage etc.) shall be transported by special vehicles or packaging that is in a good technical condition.
7.10 Any cases on board the ferry during which the ferry, Passengers, goods or vehicles on board the ferry are damaged or injured shall be recorded in a report.
7.11 The captain of the ferry shall be the representative of the company in solving cases and gathering information on site.
8.1 The Carrier shall not be liable for the Passengers’ baggage and its content being lost, destroyed or spoilt.
8.2 The Carrier shall not be liable for safekeeping or damaging of any unattended hand baggage, goods loaded on car deck and load located in the vehicles.
8.3 The Carrier shall be liable in case of delayed and cancelled voyages:
8.3.1 Pursuant to the provisions in Regulation No. 1177/2010 of the EU that covers the rights of Passengers travelling by sea and inland waterways;
8.3.2 Pursuant to the provisions in the contract of public servicing.
8.4 The driver of the vehicle shall be liable for adhering to the requirements of the present terms (incl. following the orders and hand signals of the persons in service of the Carrier and following the markings in ports and on the ferry), also for suitable technical condition, fastening, covering or loading of the vehicle or its load and for submitting accurate data to the Carrier.
8.5 All damages caused to port facilities, the ferry, the environment or to the health and/or property of third persons due to ignoring the said terms shall be covered by the person causing the damage.
8.6 Any damages arising from contamination to the ferry, third persons or the environment shall be covered by the driver of the vehicle or owner of the cargo.
8.6.1 In case of discovering contamination on the deck of the ferry a report shall be filled out that shall record the volume and producer of the contamination and costs for eliminating the contamination, which shall be covered by the producer of the contamination. Costs of eliminating contamination shall be calculated on the basis of the volume of the contamination and price of a square metre – EUR 10.
8.7 A Passenger shall inform the Carrier of any damages caused to them, goods or vehicle during the crossing or immediately after it is made. In case the Passenger does not follow the requirement in the present clause, it shall be presumed that the crossing was made without damaging the vehicle or the goods.
8.8 The Carrier shall be liable for injuries caused to the Passenger, damages to and destruction of the vehicle in case such injury, damage or destruction was caused due to the Carrier’s fault or negligence.